Mystery shopping at pharmacies

22. 04. 2022

As part of the Retail Audit Division, we focus not only on the retail chains, but also on the pharmacies, where in March we conducted “Mystery Shopping” scheme for the pharmaceutical manufacturer Glenmark Pharmaceuticals in the Czech and Slovak Republics. With the client, we set up a goal for mystery shopping, on the basis of which we compiled a targeted scenario and a list of questions, which subsequently served for a deeper analysis of the matter.